✈Best and Worst Airlines According to Consumer Reports Readers
To identify the best and worst airlines, we surveyed more than 55,000 members last summer, who reported on nearly 98,000 domestic economy flights and 8,700 first-class and business-class flights.
These readers weighed in on more than a dozen factors, including their airline seat’s comfort and legroom, carry-on space, cleanliness, service by airline staff, food and beverage selection, WiFi connectivity, and transparency about fees.
Consumer Reports
https://www.consumerreports.org/airline-travel/best-and-worst-airlines/