O2 disruption: Operator offers compensation over outage
Mobile operator O2 has said it will compensate its customers following a day of disruption to its data networks.
Customers with a monthly subscription will be refunded the cost of two days’ service by the end of January.
Pay As You Go customers will get 10% extra when they top up their phone in the new year or 10% off when they buy data for mobile broadband devices.
On Thursday, O2 issued a joint apology with mobile network equipment supplier Ericsson for the shutdown.
The compensation for customers on monthly subscriptions includes small businesses and mobile broadband users.
BBC News
https://www.bbc.com/news/business-46481797
Ericsson working with mobile operators O2 and Softbank to solve outage issues